Vendor Terms & Conditions

The annual Vendor Affiliate Membership fee is $1,200 CAD per year. This fee is due upon approval of your application and is charged via the Stripe payment platform.

Your membership automatically renews each year on the anniversary of your activation date. By activating your membership, you authorize Rosy Connect to charge the then-current annual membership fee to your payment method on file at the start of each renewal period.

You will receive a renewal notice by email at least 30 days before your renewal date. To cancel auto-renewal, you must notify Rosy Connect in writing at concierge@rosyconnect.ca no later than 15 days before your renewal date. Cancellations received after this deadline will take effect at the end of the then-current membership year.

Membership fees are non-refundable once charged, except as required by applicable law. Cancellation of membership does not entitle you to a refund of any portion of the annual fee already paid.

In addition to the annual membership fee, a Lead Fee of $10 CAD applies to each lead or service opportunity sent to you by Rosy Connect. A lead is defined as any customer inquiry, booking request, or referral forwarded to you through the Rosy Connect platform or concierge team.

Lead fees are charged to your payment method on file at the time the lead is delivered. You will receive an itemized record of all lead fees charged. Lead fees are non-refundable regardless of whether the lead results in a completed booking.

Rosy Connect reserves the right to adjust the Lead Fee with 30 days' written notice. Continued use of the platform after the effective date of any fee change constitutes acceptance of the revised fee.

For all bookings and service engagements that originate from a Rosy Connect lead or referral, a revenue share of 15% of gross revenue collected from the customer applies. This fee is in addition to the $10 Lead Fee and applies to the total amount invoiced to the customer for the service.

"Gross revenue" means the total amount charged to the customer for the service, before any taxes, discounts, or deductions. Vendors are responsible for accurately reporting all revenue generated from Rosy Connect leads.

Revenue share amounts are due within 14 days of the completion of each service engagement. Rosy Connect may invoice you directly or deduct the amount from any payments processed through the platform. Failure to remit revenue share amounts on time may result in suspension or termination of your vendor account.

Rosy Connect reserves the right to audit your records to verify revenue share compliance. Vendors agree to maintain accurate records of all services performed through Rosy Connect leads for a minimum of 3 years.

Vendors must accept customer appointment schedules as confirmed through the Rosy Connect platform or concierge team. Vendors are expected to honour all confirmed appointments and arrive on time and prepared to perform the agreed service.

If a customer provides at least 24 hours' notice of cancellation or rescheduling, the Vendor may not charge any cancellation fee to the customer. Vendors agree to waive any cancellation or no-show fee in such circumstances.

For cancellations received with less than 24 hours' notice, Vendors may charge a reasonable cancellation fee, provided the fee is disclosed to the customer in advance and is consistent with the Vendor's standard service agreement. Any such fee must be reported to Rosy Connect.

Repeated failure to honour confirmed appointments, or patterns of last-minute cancellations by the Vendor, may result in suspension or permanent removal from the Rosy Connect network.

Vendors must at all times conduct themselves professionally and treat customers with respect. Any reports of harassment, discrimination, dishonesty, or unprofessional conduct will be investigated by Rosy Connect and may result in immediate suspension or termination.

Vendors must maintain all required licences, certifications, and permits for the services they offer. It is the Vendor's sole responsibility to ensure compliance with all applicable federal, provincial, and municipal laws and regulations.

Vendors may not solicit customers introduced through Rosy Connect to bypass the platform for future bookings. Any attempt to circumvent the Rosy Connect platform to avoid lead fees or revenue share obligations is a material breach of these Vendor Terms and may result in immediate termination and legal action.

Either party may terminate the vendor relationship with 30 days' written notice. Rosy Connect may terminate immediately and without notice in cases of material breach, fraud, repeated customer complaints, or conduct that poses a risk to customers or the Rosy Connect brand.

Upon termination, all outstanding lead fees, revenue share amounts, and any refund reimbursements become immediately due and payable. The Vendor's listing will be removed from the Rosy Connect platform within 5 business days of termination.

These Vendor Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under these terms shall be resolved in the courts of Ontario.

If any provision of these Vendor Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

For questions about these Vendor Terms, please contact us at concierge@rosyconnect.ca. We are committed to working with our vendor partners to resolve any concerns promptly and fairly.