Terms of Service
Effective date: August 11, 2026 (revised)
Please read these Terms of Service carefully before using the Rosy Connect platform. By creating an account, purchasing a membership, submitting a booking request, or using any part of our service, you agree to be bound by these terms — including the liability cap that applies to all service bookings made through or with Rosy Connect Vendors.
1. About Rosy Connect
Rosy Connect Inc. ("Rosy Connect", "we", "us", or "our") operates a marketplace platform that connects customers ("Members") with independent third-party service providers ("Vendors") in the Greater Toronto Area. Rosy Connect is a technology intermediary and concierge service — we do not ourselves provide, perform, or deliver any of the home, property, or personal services listed on our platform.
All services are performed exclusively by independent Vendors who have applied to and been approved by Rosy Connect. Vendors are not employees, agents, or representatives of Rosy Connect. Rosy Connect's role is to facilitate introductions, advocate on behalf of both Members and Vendors, and provide concierge support throughout the service relationship.
2. Acceptance of Terms
By accessing or using the Rosy Connect platform — including our website, member portal, vendor portal, or any related service — you confirm that you are at least 18 years of age, have the legal capacity to enter into a binding agreement, and agree to these Terms of Service and our Privacy Policy.
If you are using the platform on behalf of a business or organization, you represent that you have authority to bind that entity to these terms. These terms apply to all users, including Members, Vendors, and visitors.
3. Membership Fees and Non-Refundable Policy
Customer Membership is offered at $250 CAD per year. Vendor Affiliate membership is offered at $1,200 CAD per year. All membership fees are charged at the time of enrollment and are non-refundable, except where required by applicable law.
Membership fees grant access to the Rosy Connect platform, concierge services, and the ability to connect with Vendors or Members, as applicable. Fees do not guarantee any specific service outcome, booking, or result. Rosy Connect reserves the right to adjust membership pricing with reasonable notice to existing members prior to their renewal date.
No refunds will be issued for unused portions of a membership term, early cancellation, dissatisfaction with a Vendor's services, or any other reason, except as required by the Consumer Protection Act (Ontario) or other applicable legislation. If you believe a refund is required by law, please contact us at support@rosyconnect.ca.
4. Rosy Connect's Role as a Marketplace
Rosy Connect is a marketplace and concierge intermediary. We screen and approve Vendors, facilitate service requests, and provide advocacy and support — but we are not a party to any service agreement between a Member and a Vendor. Any contract for services is formed directly between the Member and the Vendor.
Rosy Connect does not control the manner, means, quality, timing, or outcome of services performed by Vendors. We make reasonable efforts to vet Vendors prior to approval, including reviewing business credentials and insurance documentation, but we do not warrant or guarantee the quality, safety, legality, or fitness of any Vendor's services.
Rosy Connect acts as an advocate for both Members and Vendors in the event of a dispute. While we will make reasonable efforts to assist in resolving disputes, we are not an arbitrator and our involvement does not create any legal obligation or liability on our part.
5. Vendor Obligations
Vendors approved to list on the Rosy Connect platform agree to maintain valid business registration, liability insurance, and any required licenses for the services they offer. Vendors are solely responsible for the quality, safety, and legality of their services, their pricing, and their conduct toward Members.
Vendors may not solicit Members for services outside the Rosy Connect platform during the term of their membership and for 12 months following termination. Vendors agree to uphold the standards set out in the Vendor Agreement, which forms part of these terms by reference.
6. Member Obligations
Members agree to use the Rosy Connect platform in good faith, provide accurate information when requesting services, and treat Vendors with respect. Members are responsible for ensuring safe access to their property for Vendors performing on-site services.
Members may not attempt to circumvent the Rosy Connect platform by engaging Vendors directly for services outside the platform during the term of their membership and for 12 months following termination.
7. Booking & Service Liability Cap
This section applies to all service bookings made through the Rosy Connect platform and to all services performed by Rosy Connect-approved Vendors, whether the booking was arranged through the platform or directly between a Member and a Vendor who is listed on or affiliated with Rosy Connect.
ROSY CONNECT'S TOTAL LIABILITY IN CONNECTION WITH ANY BOOKING, SERVICE, OR CLAIM — INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE, PERSONAL INJURY, LOSS, THEFT, OR ANY OTHER HARM ARISING FROM A SERVICE PERFORMED BY A VENDOR — IS STRICTLY LIMITED TO THE LESSER OF: (A) THE TOTAL MEMBERSHIP FEES ACTUALLY PAID BY THE CLAIMANT TO ROSY CONNECT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE INCIDENT GIVING RISE TO THE CLAIM; OR (B) $300 CAD. THIS CAP APPLIES REGARDLESS OF THE NATURE OF THE CLAIM, THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), OR WHETHER ROSY CONNECT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE.
For greater certainty: if a Member's annual membership fee is $250 CAD, the maximum amount recoverable from Rosy Connect for any single claim or series of related claims arising from a booking is $62.50 CAD (representing three months of a $250/year membership). If a Vendor's annual membership fee is $1,200 CAD, the maximum amount recoverable from Rosy Connect is $300 CAD (representing three months of a $1,200/year membership).
This liability cap applies to all claims arising from services booked through the Rosy Connect platform AND to services arranged directly between a Member and a Vendor who is or was listed on the Rosy Connect platform at the time of the booking, even if the booking was not processed through the platform. By using the platform or engaging a Rosy Connect-listed Vendor, you acknowledge and accept this cap.
Rosy Connect is not an insurer. Members and Vendors are each responsible for maintaining their own insurance coverage appropriate to their activities. Vendors are required to carry general liability insurance of at least $2,000,000 CAD per occurrence. Members are encouraged to ensure their home or property insurance is current and covers third-party service providers. Any claim for property damage, personal injury, or other loss arising from a Vendor's services should be directed first to the Vendor and their insurer.
Nothing in this section limits any rights you may have under the Consumer Protection Act (Ontario) or other mandatory applicable legislation that cannot be excluded by contract. If applicable law requires a higher minimum liability, Rosy Connect's liability shall be limited to that minimum.
8. General Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROSY CONNECT, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM OR ANY SERVICES ARRANGED THROUGH IT — INCLUDING BUT NOT LIMITED TO PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF DATA, LOSS OF REVENUE, OR LOSS OF GOODWILL — EVEN IF ROSY CONNECT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
FOR ALL CLAIMS NOT COVERED BY SECTION 7 (BOOKING & SERVICE LIABILITY CAP), ROSY CONNECT'S TOTAL AGGREGATE LIABILITY TO YOU SHALL NOT EXCEED THE TOTAL MEMBERSHIP FEES PAID BY YOU TO ROSY CONNECT IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THE THREE-MONTH CAP APPLIES TO ALL CLAIMS RELATED TO PLATFORM USE, BOOKINGS, SERVICES, OR ANY OTHER MATTER GOVERNED BY THESE TERMS.
Rosy Connect is not liable for any acts, omissions, errors, representations, warranties, or negligence of any Vendor, nor for any personal injury, death, property damage, or other harm resulting from a Vendor's services. Your primary recourse for any such claim is against the Vendor and their liability insurer directly.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.
9. Disclaimer of Warranties
THE ROSY CONNECT PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED ACCESS. WE DO NOT WARRANT THAT THE PLATFORM WILL BE ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Rosy Connect does not warrant that any Vendor will be available, will complete a requested service, or will meet your expectations. Vendor profiles, ratings, and credentials are provided for informational purposes only and do not constitute an endorsement or guarantee.
10. Indemnification
You agree to indemnify, defend, and hold harmless Rosy Connect and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the platform; (b) your violation of these terms; (c) your interactions with any Vendor or Member; or (d) any services performed at your request.
11. Termination
Rosy Connect reserves the right to suspend or terminate your account at any time, with or without notice, if we reasonably believe you have violated these terms, engaged in fraudulent or harmful conduct, or for any other reason at our sole discretion. Termination does not entitle you to a refund of any membership fees.
You may cancel your membership at any time by contacting us at support@rosyconnect.ca. Cancellation takes effect at the end of your current billing period. No partial refunds are issued for the remaining term.
12. Governing Law and Dispute Resolution
These terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts located in Toronto, Ontario for the resolution of any dispute arising out of these terms or your use of the platform.
13. Changes to These Terms
Rosy Connect may update these Terms of Service from time to time. We will notify you of material changes by email or by posting a notice on the platform at least 14 days before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the revised terms.
14. Contact Us
If you have any questions about these Terms of Service, please contact us at:
Booking liability is capped at 3 months of membership fees
For any claim arising from a service booking — including property damage or personal injury — Rosy Connect's total liability is limited to the membership fees you paid in the 3 months before the incident: up to $24.75 CAD for Customer members and up to $300 CAD for Vendor members. See Section 7 for full details.
Non-refundable membership fees
All membership fees — Customer ($250 CAD/year) and Vendor Affiliate ($1,200/year) — are non-refundable once charged, except as required by applicable law. See Section 3 for full details.